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Terms & Conditions

TERMS OF SERVICE

Costin’s (“we”, “our”, “us”) website (the “site”) and related services are made available to you in accordance with the following Terms of Use & Service. Please read the TOS carefully before placing any orders on www.costinlondon.com. Costin is a trading name of S.10 Design Ltd, a company registered in England and Wales under registration number 7545379. Out registered address is 33 Market Place, West Midlands, United Kingdom, WV13 2AA.
You may use this site only for your own personal purposes and subject to these terms of service and all applicable laws, rules and regulations. If you are under 16 years of age, you must let your parent or guardian know about Costin’s privacy policy before you register to use this site or any of this site’s services. We reserve the right to only accept orders from those over the age of 18.
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We may update or amend the Terms of Service at any time and your continued use of the website following any changes shall be deemed to be your acceptance of such change. If you do not agree to any changes of the conditions, then you must stop using the site immediately.
 

PERSONAL INFORMATION COLLECTED

Costin collects personal information when you place an order or register for a service offered by us. Thus, by registering, you are consenting to the collection of your personal data. If an order is placed, we need to hold personal information including your name, email address, phone numbers, home address, shipping and debit/credit billing address so that we can process and fulfil your order. All shipping labels are pre-printed at Costin’s office, so none of your personal information is held or stored by any of the shipping companies that are used to deliver orders.


You may update or change the personal information Costin has collected by sending an email to info@costinlondon.com. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partners systems.
 

REGISTRATION

You may use the site without prior registration, however, in order to take advantage of some aspects of the site; you may indeed need to register.

When you register you are required to provide information about yourself that is truthful, accurate and current. Should any of your registration information change, please notify us immediately at the following e-mail address info@costinlondon.com.

The account password you provide should be unique and kept secure. You are responsible for maintaining the confidentiality of your password and also for all activities which take place under your account. You must immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will Costin be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.
 

OWNERSHIP OF DESIGNS

As between you and Costin, items you have decided to customise shall be owned solely by Costin since they are modifications or customizations of individual elements already owned by Costin. You can share it, edit it, modify it and buy it, but only if done so through this Site. That means you may not take the designs off of the Site to have them recreated, reproduced, modified or manufactured with a third party.
 

PURCHASING

When you place an order with us online you will be taken through a secure checkout process and up to the point at which you click on 'submit' on the final page of the checkout you are able to add/amend/delete any items that you have placed in your basket.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and confirm that you are the person referred to in the Billing information provided.
 

ORDERS

We must receive payment in full for the items that you order before your order can be accepted. Once payment has been received by us you will receive confirmation acknowledging the details of your order to the email address you have registered with us. You will then receive an email to the same email address as soon as your order has been dispatched.  We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment.

We aim to fulfil orders within the delivery period set out in the individual product descriptions (up to 4 weeks for customisable products, 3 weeks for non-customisable items, 3-5 working days for scarves. If you order a scarf and a garment, the scarf will be sent with the garment when it has been made. If you would like to have the scarf sent sooner please email us at info@costinlondon.com.
 

PRICING AND PAYMENT

All prices on the Costin website are given in Great British Pounds Sterling (£) and are shown inclusive of sales tax, however, exclusive of delivery costs. Please see the shipping section in the FAQ’s for delivery costs and timings. You must pay using your credit or debit card at the time of the order. It is imperative that you provide the cardholder's name as it is shown on the Card, and address exactly as it appears on the Card statement. We take great care to make our Site secure. All credit/debit card transactions on this site are processed using WorldPay, a widely recognised, trusted and secure online payment gateway that encrypts your card details in a secure host environment.

All payments processed will be subject to the relevant credit or debit security checks and authorisation by the card issuer.  If your card is not accepted at this stage, Costin will not be held responsible for non-delivery or late delivery of items. When you purchase item(s) from the Website and enter your payment details, you agree to confirm that the card belongs to you, and that you are fully authorised to use it. Card fraud is illegal and will lead to prosecution in all cases.

Costin accepts a reasonable duty of care to keep your card details safe and secure when you process a payment. Costin will not be held liable in the absence of negligence in the event that you incur a loss if a third party obtains access to the details you provide when processing an order from the website.
 

SHIPPING AND DELIVERY

Costin insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Costin, and transfer of responsibility in the same way. We aim to deliver your order to the place and person of your choice, in perfect condition and in the shortest time possible. We aim to fulfil orders within the delivery period set out in the individual product descriptions (up to 4 weeks for customisable products, 3 weeks for non customisable items).

For deliveries within mainland UK orders will be sent using Collect Plus or Royal Mail Special Delivery, depending on the destination. Overseas orders including the EU and the rest of the world will be shipped using Royal International unless stated otherwise.

Carriage rates are listed below: Collect Plus or Royal Mail special delivery
within the UK = £7.50 pounds sterling DHL express, FedEx and Royal International for all destinations outside the UK = £22.50 pounds sterling

Costin will make every effort to deliver goods and provide our services within the time stated on each item description and to comply with our obligations under these supply terms, but we cannot be held responsible for delays or failures due to adverse weather; fire; flood or other natural disaster; traffic delays or failure of transport; mechanical breakdowns; strikes or other industrial action, or any other circumstances beyond our reasonable control. Please note shipping outside the UK will take slightly longer. Please allow an additional 7 days for shipping to all countries outside of the UK.

INTERNATIONAL DELIVERY

We are able to deliver items all over the world. Depending on your location, International delivery takes between 7-10 working days (Please take in to account the time it will take to have an item made, plus the additional postage time). A signature is required upon receipt. You will receive your shipping reference number by email. www.costinlondon.com is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country. They may apply customs or sales tax which has to be paid before you may receive your goods. The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees.
 

PACKAGING

Each Costin garment is packaged in tissue and then in our signature box, which is not only beautiful but ideal for storage too. The items are then boxed in cardboard boxes to ensure safe transit.
We are unfortunately unable to redirect orders once your items have been dispatched, therefore, please ensure you have given the correct address for the specified delivery.
 

RETURNS

Returns are accepted on all products. Unsuitable items may be refunded or exchanged within 28 days of our dispatch date. Before you make a return you must notify us within 48 hours of receiving an item by emailing info@costinlondon.com. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Notification of returns received outside of the above time frames will not be accepted.

Item(s) must be in original, unused condition, and in all the original packaging (including tags, cards and boxes). Your order will be refunded the day it arrives back to the studio, and refunds may take 3-5 working days to appear in your account. Please note that we can't process refunds more than 30 days after the date of shipment.

All returns should be sent to: Costin,
Lea Barn,
Seisdon,
WV5 7HA.

For all returns, the customer is required to arrange and pay for the return of the products to us (unless the item has arrived to you damaged, in which case we refund the cost of shipping also), you would then be refunded for the price of the item purchased but not the cost of shipping. When returning items you are strongly recommended to obtain proof of posting and track the parcel. We cannot accept responsibility for parcels lost or damaged in transit and you are advised to arrange your own insurance.

Returns that are damaged, soiled and not in their original state will not be accepted and will be sent back to the customer and/or a refund refused.

If you have received an item as a gift you may exchange it for another item of similar value. Monetary refunds cannot be given on gift purchases as all refunds must be made to the original purchasers credit/debit card.
 

EXCHANGES

You may also exchange an item. Please email us at info@costinlondon.com with exactly what item you would like the item to be exchanged for.

Exchanged items will only be dispatched once the returned goods have been received and undergone a quality control check. To make an exchange you will be required to arrange and pay for the return of the products to us. If you would indeed like to exchange your item, while we will do everything we can to get the new item back to you as soon as possible, please take in to account the time it will take to another garment made up (as seen on individual garment descriptions).
 

FAULTY ITEMS

Costin practices a strict quality control policy at our studio. If an item arrives faulty, however, you are entitled to a full refund.

Faulty items will only be accepted if the items we have delivered to you are damaged on arrival. All items returned as faulty will be inspected prior to refunding. Any items deemed subject to wear and tear will not be accepted as faulty. We will replace or refund a faulty item, however, if choosing to replace, while we will do everything we can to get the new item back to you as soon as possible, please take in to account the time it will take to have another garment made up (as seen on individual garment descriptions).
 

ACCEPTABLE USE

You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ("the Content"), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent Costin will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.
 
In using the Website/Services you agree not to:
  • use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;.
  • post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;.
  • post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;.
  • threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;.
  • use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;.
  • make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;.
  • collect or store personal information about others, including email addresses;.
  • advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;.
  • impersonate any person or entity for the purpose of misleading others;.
  • violate any applicable laws or regulations;.
  • use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party’s use and enjoyment of the Website/Services;.
  • post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);.
  • attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means..
  • We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.

TERMINATION

We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.

LINKS TO THIRD PARTY WEBSITES

The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Costin is not responsible for the content or availability of any such sites.

INTERNATIONAL USE

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

INTELLECTUAL PROPERTY RIGHTS

The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Costin does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.
 

INDEMNITY

You agree to indemnify and hold Costin harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Costin by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Costin in consequence of your breach of these Terms and Conditions.
 

DISCLAIMERS AND LIMITATION OF LIABILITY

Use of the Website/Services is at your own risk. The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Costin will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

Costin makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Costin for death or personal injury as a result of the negligence of Costin

Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
DATA PROTECTION AND USE OF PERSONAL INFORMATION
To find out more, please consult our Privacy Policy
 

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
 

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.