Your shopping cart is empty!

Delivery Information

DELIVERY

Costin aims to fulfil orders within the delivery period set out in the individual product descriptions (up to 4 weeks for customisable products, 3 weeks for non customisable items).

For deliveries within mainland UK orders will be sent using Collect Plus or Royal Mail Special Delivery, depending on the destination. Overseas orders including the EU and the rest of the world will be shipped using DHL express, Fedex, UPS or Royal International. Carriage rates are listed below: Collect Plus or Royal Mail Special Delivery within the UK = £7.50 pounds sterling
DHL Express, Fedex, UPS and Royal International for all destinations outside the UK = £22.50 pounds sterling.

Depending on your location, International delivery takes between 7-10 working days
(Please take in to account the time it will take to have an item made, plus the additional postage time).

RETURNS

Returns are accepted on all products. Unsuitable items may be refunded or exchanged within 28 days of our dispatch date. Before you make a return you must notify us within 48 hours of receiving an item by emailing info@costinlondon.com. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Notification of returns received outside of the above time frames will not be accepted. Item(s) must be in original, unused condition, and in all the original packaging (including tags, cards and boxes). Your order will be refunded the day it arrives back to the studio, and refunds may take 3-5 working days to appear in your account. Please note that we can't process refunds more than 30 days after the date of shipment.

All returns should be sent to:
Costin,
Lea Barn,
Seisdon,
WV5 7HA.

For all returns, the customer is required to arrange and pay for the return of the products to us (unless the item has arrived to you damaged, in which case we refund the cost of shipping also), you would then be refunded for the price of the item purchased but not the cost of shipping. When returning items you are strongly recommended to obtain proof of posting and track the parcel. We cannot accept responsibility for parcels lost or damaged in transit and you are advised to arrange your own insurance. Returns that are damaged, soiled and not in their original state will not be accepted and will be sent back to the customer and/or a refund refused.

If you have received an item as a gift you may exchange it for another item of similar value. Monetary refunds cannot be given on gift purchases as all refunds must be made to the original purchasers credit/debit card.

EXCHANGES

You may also exchange an item. Please email us at info@costinlondon.com with exactly what item you would like the item to be exchanged for.
Exchanged items will only be dispatched once the returned goods have been received and undergone a quality control check. To make an exchange you will be required to arrange and pay for the return of the products to us. If you would indeed like to exchange your item, while we will do everything we can to get the new item back to you as soon as possible, please take in to account the time it will take to another garment made up (as seen on individual garment descriptions).